# How does GEO MarketMap charge, and when is a charge refunded?

You buy credits in advance on 1 of 2 plans, and every action is charged in credits at the moment you press it, after the control has said what it will cost. A measurement that returns nothing is refunded; an unanswered question is refunded; a job that cannot finish is refunded and the conversation says so. Nothing is charged on a date. The rates are on the pricing page and nowhere else.

## What are the rules of a charge?

- Said before the press, once. The control carries its cost; the conversation never repeats a price.
- Charged at the press, never in a lump. A 20-minute measurement is 1 charge at its start, not a meter.
- Refunded when nothing came back. The refund is plumbing, not a feature: you see the result, or the line saying the work could not finish and the credits are back.
- Never twice for the same reading. A rival the report already measured costs nothing to keep; a catalog read is answered from file for 7 days.
- The free things stay free: the site check, agreeing the questions, agreeing the niche, the probe, a re-check of the site.

> Functions work reliably and carry through to the result. The service's problems are the service's to solve, never the user's.
> 
> rule number one of the team's working rules, in the owner's words

## What is the difference between the 2 plans?

The rate per credit is the same on both. Business adds scheduled assistants checks and several projects on 1 account; Standard is 1 project on request. Both are prepaid, both have a floor you can start from and put more above, and credits on both stay valid for the period stated on the [pricing page](https://www.geomarketmap.com/pricing). There is no subscription on either.

## How does auto top-up work?

1. Save a card through the payment provider's own page; the card details never touch our servers.
2. Choose a threshold, an amount and a monthly cap.
3. When a debit takes the balance under the threshold, the amount is bought, within the cap, at most once every 5 minutes.
4. The turn that caused a top-up says so in the conversation, and the ledger shows the row.

Off by default. 3 failed charges in a row switch it off, and "Replace the card" is the way back on. It is not a subscription: nothing is charged on a date. Where the settings sit is on the [settings page](https://www.geomarketmap.com/docs/settings).

## Where do I see what was charged?

Plans and credits, under Account: the balance, every payment, and every debit and refund with the action it was for. A measurement's row says what it measured; a draft's row says which piece. The rates behind them are on the [pricing page](https://www.geomarketmap.com/pricing), which is the 1 place a price is written so that it can never go stale in 2.

## Do credits expire?

They stay valid for the period stated on the pricing page from the date of purchase, on both plans. The balance screen shows what you have and when it was bought.

## What happens if a measurement fails halfway?

The work is retried in smaller parts with a checkpoint after each. If it cannot finish, the charge is refunded and the conversation says so; you never see a half-result presented as complete.

## Can I get a refund on unused credits?

The Terms of Service set out how unused credits are handled when an account is closed or a sub-processor objection cannot be resolved. Write to the address in the Terms.

## Read next

- [Where are the GEO MarketMap settings, and what does each one change?](https://www.geomarketmap.com/docs/settings)
- [What happens in the first hour with GEO MarketMap?](https://www.geomarketmap.com/docs/first-project)
- [What does GEO MarketMap do with my data?](https://www.geomarketmap.com/docs/data-and-security)

Last updated 15 September 2026. Source: https://www.geomarketmap.com/docs/credits-and-billing